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5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...

Awesome Tips for Traveling to Africa

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Africa is a fantastic spot for traveling from the lush green land, inspiring landscape to sandy beaches and friendly communities. If one is looking to have fun and a little adventure, then Africa is the place to be. There are fun activities to engage in such as trekking the mountains, relaxing on the beaches, bungee jumping, safari driving and motorcycle adventures. Africa is the place to let loose and enjoy as everything about it is calming and refreshing. Remember Africa has 54 countries; you will be spoilt for choice as each has an experience of its own. The climate is warm and welcoming, a distinction of what it is in many parts of the world. There is a certain perception that has been painted of Africa as a continent riddled with diseases, poverty, and hunger. This is extremely not a real representation of these cases are very rare. Throw all caution to the wind and prepare yourself to have an excellent time. Here are a few tips to help you have the moment of your life!. ...

Struggling to Survive

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Mark was too bright for his age and the admiration of many. He had that sweet smile that made you smile for no apparent reason when you saw him. He was the kind of a boy that lit the room when he walked in. Therefore, he was loved and adored by many. It was a great shock to us when we learnt that he was sick, he had been diagnosed with Leukemia, cancer of the blood. He was too young to be sick, to have to endure the pain and anguish of the unknown, but he was strong and maintained his composure in front of people. I know this young soul inside out as I was selected to counsel him. I remember the first time I met him; he came in with his class teacher Mrs.Kebaya. She said that he needed help to manage his pain and school work pressure. So I sat down with him, he remained calm as I took out my pen and notebook. Occasionally his eyes would roam through the room, admiring the antic. So when I was ready I looked up and there he was smiling with no signs of depression at all. I asked him w...

Analysis of Born a Crime by Trevor Noah

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Born a crime is an intriguing memoir by Trevor Noah that brings to the fore his childhood memories at the time of apartheid in South Africa. The title of the book is derived from the circumstances of his birth as Noah was a product of, Patricia, a black mother and Robert, a white father. In South Africa at that particular time, it was a crime for the natives to have sex with whites and the offense was punishable by a five-year jail term. Noah writes an immaculate piece about his childhood, but centers upon his reverence for his mother whom he says was rebellious and willing to succeed no matter the circumstances. Th essay will analyze the character of Noah's mother and her tribe's cultural practices and values, through three themes namely; racial inequality, religion and parental responsibility. Born a crime is a poignant and humorous book about a mischievous boy who struggles to find his identity in a world where he is regarded as a crime. It is a story about his relatio...

Building My Spirituality

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I must confess before I joined CWA , I was very skeptical. I was the youngest in the group and felt misplaced. But then it was the only group I could join because compared to the youth it was closer to home. The journey has only begun and am psyched up with where am headed as I believe in embracing my spirituality. So many women out there ask themselves the same question I asked myself,"Who is eligible to join"? A typical answer would be anyone who is married or has a husband, which is a refutable fact. A lot of us have grown up seeing CWA women as mature strong-minded women. Mmh!!!The perception might be true, but that does not answer the question. Anyone can join CWA as long as you are a woman above 18 years. The word CWA stands for Catholic Women Association. So don't limit yourself for a chance to learn from other women. Join CWA in your local Catholic church and strengthen your spirituality.You are what they are looking for regardless of your situation. God kno...
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It has been an awesome year overall amidst the failures, heartache, and disappointments. As the New Year beckons a lot is on everyone's mind. Resolutions will be made full of wishes and aspirations. The best one can do is to take one step at a time. Fulfill one wish after another to avoid being bombarded with pressure to perform. A new year full of promises for a better life and great opportunities for growth.  What differentiates one person from the other is the drive and perseverance a person has. I pray that all your dreams will come true this coming year.  End the year in style by evaluating what made you fail and how you can turn around your mistakes. I pray for God to grant you the chance to fulfill your heart's desires. Take all of your hopes to him and let him make it happen for you. Happy New Year 2018 to you all. Love you all .Thanks for the support all year long!!!

SPECIAL DEDICATION TO DAD

               I must confess growing up was tough under the umbrella of my dad. We called him Dad, but he was referred to as Mzee Nyakenyanya, the tough man. He is a disciplinarian by nature so you can imagine what paraphernalia he had for discipline. A bamboo stick hidden behind his bedroom door. My elder sister was brave and could try to wrestle when the lashes came down, but not me. I hated being caned and preferred to be the humble obedient girl. Sometimes I look back to how he shaped us and smile because without his strong principals we will not have made it to who we are.           He has four girls ...that meant molding each one of us to become unique and responsible at the same time. He had no worries about my big brother and the last born for after all they were men and were required to be strong and protective of their sisters. We loved to play, but we had to do it focused on the time. You see, time was what...

BLACK CHILD

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As black as charcoal Charcoal that is like tar Tar that paves way for someone black Black child of a black continent Continent that has disappointed people People with no hope Hope that has become an illusion Illusion that is unmeasured Unmeasured hopelessness, unmeasured injustice Injustice in what to do and think Thinking has become difficult Difficult to fathom and imagine Imagine a time of laughter Laughter that once made life bearable Bearable to live and adjust Adjust to the changing times Times are hard for everyone Everyone looks tired and emaciated Emaciated from all hate and anger Anger directed to that which cannot change Change we hope for For we hope to embrace the outcome Outcome might be favorable or not Not because we want to To accept change is to be wise