Posts

Showing posts with the label AjiraKenya

5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...
Post a Comment
Read more

My Magical Journey with Ajira Digital

  Let me tell you about my magical journey with Ajira Digital. I learnt about Ajira when I bumped into a certain poster on Facebook advertising for a class. I never paid too much attention to it until last year, when I became free and was interested in adding some knowledge. Ajira had me covered for a whole week. I felt the privilege of being in an online class. Not that I haven’t attended any online course, but this felt like I was back in school. Only that in this case, everything was completely free apart from my data and time. Having left college ten years ago, it was a nice experience having lecturers, but for Ajira, they refer to them as trainers interested in my progress. Let’s dive into these trainers; they are quite patient and really understanding. Imagine having to train over 100 people, and with some raising their hands in the course of the training. They are also qualified for their niche and answer questions amicably. They are oozing with so much knowledge that it le...
Post a Comment
Read more