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Showing posts with the label Water

5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...

A COMMODITY SO RARE

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A cart carrying  salty water that goes for Ksh15 for one "Mtungi" in Malili A commodity so fresh yet rare, Leaves unfulfilled promises, A longing that can be met, By just a drop.   Long trips must be made, Day in day out, For just a glimpse, Of a tap running.   You must spend to get it, You must line up to get it, You must be patient to get it, You must carry it to enjoy it.   Malili a town so dear, Next to a promising Konza City , Yet water remains so rare, Nine years of waiting for Vision 2030.   Water, Water, Water, Water, Our lips are running dry, From constant desire, For this precious commodity, To become available to every home.