5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...

TERMS & CONDITIONS

By using this blog, you agree to the following:


All content is original; do not copy or distribute without permission.


Comments must be respectful—spam or offensive posts will be removed.


Information shared is for inspiration and education; I do not guarantee completeness or accuracy.


This site may use Google Analytics/AdSense, which collect cookies as per Google’s Privacy Policy.


I am not responsible for third-party links or any damages from using this site.

Comments

Popular posts from this blog

Mourning The Loss Of Our 4 Beauties

DOWN MEMORY LANE-

A COMMODITY SO RARE