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5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...
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It has been an awesome year overall amidst the failures, heartache, and disappointments. As the New Year beckons a lot is on everyone's mind. Resolutions will be made full of wishes and aspirations. The best one can do is to take one step at a time. Fulfill one wish after another to avoid being bombarded with pressure to perform. A new year full of promises for a better life and great opportunities for growth.  What differentiates one person from the other is the drive and perseverance a person has. I pray that all your dreams will come true this coming year.  End the year in style by evaluating what made you fail and how you can turn around your mistakes. I pray for God to grant you the chance to fulfill your heart's desires. Take all of your hopes to him and let him make it happen for you. Happy New Year 2018 to you all. Love you all .Thanks for the support all year long!!!