5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...
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I’m a passionate creative and storyteller with a background in graphic design, writing, and digital media. I specialize in designing eye-catching visuals—logos, posters, flyers, and business cards—and I’m equally skilled in script writing, animation, and video editing. Alongside my design work, I’m also a writer and journalist, crafting friendly articles, website content, and research-based pieces. Recently, I’ve expanded into virtual assistance and blogging, focusing on climate change, education, and community development. I love blending creativity with purpose, turning ideas into meaningful stories that inspire, inform, and connect.

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