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Showing posts with the label African Heritage

5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...

SISTERLY POEM COLLECTION

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Step into a tapestry of heartfelt reflections, unapologetic truths, and poetic storytelling. Sisterly Collection is a collection of powerful poems by two sisters exploring themes of family, identity, discrimination, love, heritage, and the rich legacy of African roots. Each poem is a window into lived experiences, celebrating resilience, cultural pride, and the enduring strength of the human spirit. Whether you’re seeking soulful connection or poetic activism, this book offers verses that speak to the depth of who we are—and who we can become. Perfect for lovers of raw, reflective, and empowering poetry. Purchase the ebook on this website https://gechemba.kreativestores.shop/product/sisterly-poem-collection