5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...
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BLACK CHILD


As black as charcoal
Charcoal that is like tar
Tar that paves way for someone black
Black child of a black continent

Continent that has disappointed people
People with no hope
Hope that has become an illusion
Illusion that is unmeasured

Unmeasured hopelessness, unmeasured injustice
Injustice in what to do and think
Thinking has become difficult
Difficult to fathom and imagine

Imagine a time of laughter
Laughter that once made life bearable
Bearable to live and adjust
Adjust to the changing times

Times are hard for everyone
Everyone looks tired and emaciated
Emaciated from all hate and anger
Anger directed to that which cannot change

Change we hope for
For we hope to embrace the outcome
Outcome might be favorable or not
Not because we want to
To accept change is to be wise



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