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5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...
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Grandmother's Shack

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                                                         Grandmother’s Shack I heard someone shouting loudly, which was bizarre in the morning. I got out of our house and tried to listen to where the noise was coming from. That is when I saw Rita, my younger cousin, running down the hill towards our compound. She had a twig that she was waving profusely from east to west. I knew she was in distress, but could not make out what she was trying to say. By this time, everyone had come out of their houses, including grandmother Teresia. Rita never made it to our compound, as we saw her fall down abruptly as she came down the hill. Samson, my older cousin, ran out of the compound, followed by my uncles, to check what had happened to her. To understand our past I will have to go back to the beginning. There were five houses with two shacks in ou...
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Lifestyle Diseases in Teenagers

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   By Rosyline Gechemba N. It is ridiculous how teenagers are succumbing to lifestyle diseases in their hay years. Teenagers are supposed to be energetic, passionate, rowdy, intelligent and all those good qualities. However, some are just bored, sullen, tired and fed up with life that all they can do is watch TV all day. It is pretty sad to look at the statistics, to know that a teenager is going to die because he was too exhausted to exercise or live a healthy life. Causes of Lifestyle Diseases Type 2 diabetes,  cancer, heart diseases and obesity are some of the common lifestyle diseases that have emerged in recent years. These diseases are brought about by the lack of exercise, poor diet, lack of sleep and behavioral factors such as unsafe environment and stress and poor living conditions at home. Lifestyle diseases are preventable diseases and should not be the cause of worry in many countries. One would think that with the advancement in technology ...
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