5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...
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Stolen Lives


It is sad when you think about it
Of how dreams are crushed
And how the Society is robbed of its best minds
While everyone watches and does nothing
What will become of our future?

I miss the old good days
When love blossomed among friends and foes
When it was difficult to take law into your hands
When conflicts were resolved amicably
When did the rain start beating us?

You can be alive in the morning and gone by the evening
Not by God’s grace but by the hands of Grace or Grey
Morals have gone to the dogs
And everyone has become an executioner
What will become of us?

We need to discover how to turn things around
Excuses will not save us
For when fate knocks even destiny will evade you
Your beauty will mean nothing
How will you handle it?

It’s time to stand up for the truth
To discover the beauty that lies within everyone
Refuse to be controlled by anger
For life is precious
Who are you to take it away?

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