5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...
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Black Child

As black as charcoal,
Charcoal that is like tar,
Tar that is like the back of my hand,
Am the black child of a black continent.

As red as blood,
Blood that is like pepper,
Pepper that is like my life,
Am the black child of a black continent.

As blue as the sky,
The sky that is like the ocean,
The ocean that is like my heart,
A black child of a black continent.


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