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Showing posts from September, 2025

Grandmother's Shack

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                                                         Grandmother’s Shack I heard someone shouting loudly, which was bizarre in the morning. I got out of our house and tried to listen to where the noise was coming from. That is when I saw Rita, my younger cousin, running down the hill towards our compound. She had a twig that she was waving profusely from east to west. I knew she was in distress, but could not make out what she was trying to say. By this time, everyone had come out of their houses, including grandmother Teresia. Rita never made it to our compound, as we saw her fall down abruptly as she came down the hill. Samson, my older cousin, ran out of the compound, followed by my uncles, to check what had happened to her. To understand our past I will have to go back to the beginning. There were five houses with two shacks in ou...
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5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...
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My Magical Journey with Ajira Digital

  Let me tell you about my magical journey with Ajira Digital. I learnt about Ajira when I bumped into a certain poster on Facebook advertising for a class. I never paid too much attention to it until last year, when I became free and was interested in adding some knowledge. Ajira had me covered for a whole week. I felt the privilege of being in an online class. Not that I haven’t attended any online course, but this felt like I was back in school. Only that in this case, everything was completely free apart from my data and time. Having left college ten years ago, it was a nice experience having lecturers, but for Ajira, they refer to them as trainers interested in my progress. Let’s dive into these trainers; they are quite patient and really understanding. Imagine having to train over 100 people, and with some raising their hands in the course of the training. They are also qualified for their niche and answer questions amicably. They are oozing with so much knowledge that it le...
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