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Showing posts from November, 2021

5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...
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A COMMODITY SO RARE

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A cart carrying  salty water that goes for Ksh15 for one "Mtungi" in Malili A commodity so fresh yet rare, Leaves unfulfilled promises, A longing that can be met, By just a drop.   Long trips must be made, Day in day out, For just a glimpse, Of a tap running.   You must spend to get it, You must line up to get it, You must be patient to get it, You must carry it to enjoy it.   Malili a town so dear, Next to a promising Konza City , Yet water remains so rare, Nine years of waiting for Vision 2030.   Water, Water, Water, Water, Our lips are running dry, From constant desire, For this precious commodity, To become available to every home.  
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Mourning The Loss Of Our 4 Beauties

  1. Black Panther She was the firstborn and like all firstborns carried herself with grace and respect. When it was time for meals, she would not be seen rushing with the pack. She left the young ones to eat and have their share. She gave us seven awesome descendants and lost three saying they were God's finest and to him, they went. She was a proud mother and tended to her young with charisma and patience. She took her role so seriously that when it was time to move on, she would not do it  just like the mother who stands at the school's gate on her child's first day in school wondering whether she should go for her screaming child. Black Panther was loved for she was a black beauty. The firstborn in the family with whom all the hope was placed on. She desired to have other descendants and settled on the odd No 13. However, she did not live to see her descendants as she became ill and in two days became the first casualty in the family. She gave a grand bow on a fin...
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