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Showing posts from September, 2020

5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...

Modern day adaptation of Rapunzel

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  Once upon a time, there was a wonderful couple who longed for a child but had not been successful in getting one. After several trips to the hospital, the doctors discovered that Judith's womb had a problem, they advised her to undergo surgery to rectify the problem, and soon she became pregnant. She had cravings for ice-cream and would wake up at the wee hours of the night to eat it, one day she woke up and found that the ice-cream she had kept in the refrigerator was over. She sent her husband to ask for some from their neighbor; Mrs.Doubtfire since the nearest supermarket was several miles away. Upon hearing his request she gave him a scoop of her vanilla ice-cream and added a little sedative. She liked the ice-cream so much and the secret ingredient; the sedative helped to calm Judith’s nerves and soon she was fast asleep. When Judith gave birth, Mrs.Doubtfire loved the baby so much that she stole her from her parents and went into hiding. There was a police detective who beg...