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Showing posts from October, 2015

5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...
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POEM

  A letter to Mama Hallo mama, how are you doing? I am writing to tell you That am lucky to have you For only you are my mother Mama, am getting married next week So understand how happy I am Mama I know tears flow down your cheeks For only you are my mother I remember with nostalgia The days I was sick and you cared The days I topped class and you were proud For even then you were my only mother I was lucky as a child You comforted and punished Tenderly and heartily For only you were my mother I am going to leave you Just for a while To create my new home I won’t leave you entirely I won’t forget you forever I won’t abandon you For only you are my mother I hope to start with your lessons I hope to be at peace I hope to cook like you do For only you are my mother My husband beckons with tasks at hand I won’t disappoint for you taught me well I owe my patience and character to you For only you are my mo...
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