5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...
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POEM



 A letter to Mama
Hallo mama, how are you doing?
I am writing to tell you
That am lucky to have you
For only you are my mother

Mama, am getting married next week
So understand how happy I am
Mama I know tears flow down your cheeks
For only you are my mother

I remember with nostalgia
The days I was sick and you cared
The days I topped class and you were proud
For even then you were my only mother

I was lucky as a child
You comforted and punished
Tenderly and heartily
For only you were my mother

I am going to leave you
Just for a while
To create my new home

I won’t leave you entirely
I won’t forget you forever
I won’t abandon you
For only you are my mother

I hope to start with your lessons
I hope to be at peace
I hope to cook like you do
For only you are my mother

My husband beckons with tasks at hand
I won’t disappoint for you taught me well
I owe my patience and character to you
For only you are my mother

If I write any word longer
I will be late to prepare my work
So let me put off
By being grateful
I will love you forever
For only you are my mother


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