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Showing posts from July, 2025

5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...

SISTERLY POEM COLLECTION

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Step into a tapestry of heartfelt reflections, unapologetic truths, and poetic storytelling. Sisterly Collection is a collection of powerful poems by two sisters exploring themes of family, identity, discrimination, love, heritage, and the rich legacy of African roots. Each poem is a window into lived experiences, celebrating resilience, cultural pride, and the enduring strength of the human spirit. Whether you’re seeking soulful connection or poetic activism, this book offers verses that speak to the depth of who we are—and who we can become. Perfect for lovers of raw, reflective, and empowering poetry. Purchase the ebook on this website https://gechemba.kreativestores.shop/product/sisterly-poem-collection

Butterfly Big Change

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Butterfly Big Change” is a beautifully illustrated children’s story that takes young readers on a magical journey of transformation. Follow Carlo, a curious little caterpillar, as he explores the wonders of nature, faces his fears, and discovers the courage it takes to grow. Through colorful pages and gentle storytelling, this inspiring book teaches children about patience, self-discovery, and the beauty of change. Perfect for bedtime or classroom reading, Butterfly Big Change is a touching reminder that big transformations often start with small steps. 💛 Ideal for children ages 4–9 🦋 Themes: growth, change, courage, self-love 📘 Great for parents, teachers, and caregivers who want to spark meaningful conversations Let your child spread their wings with this unforgettable story of hope and new beginnings! Purchase the story book on this website https://gechemba.kreativestores.shop/product/butterfly-big-change

BUGS AND INSECT COLORING BOOK

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Looking for a fun and educational way to keep your little ones engaged? My Bug and Insect Coloring Book is the perfect blend of creativity and learning! With 25 delightful pages, this book introduces children to the fascinating world of insects—featuring friendly ladybugs, fluttering butterflies, busy bees, and more! Each page is designed to spark imagination, improve fine motor skills, and encourage a love for nature. Why parents love it: Screen-free fun that keeps kids entertained for hours Educational and engaging – perfect for home, school, or travel Promotes creativity while teaching about insects Easy-to-color illustrations for ages 3–8 Great gift idea for birthdays, holidays, or rainy days! Whether your child is a curious explorer or a budding artist, this coloring book will bring smiles, learning, and lots of colorful fun! purchase it on this website below https://gechemba.kreativestores.shop/product/bugs-and-insect-coloring-book