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Showing posts from March, 2017

5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...

LOSING A LOVED ONE

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Losing a loved one is painful, Painful because of the memories, Memories taken for granted, Granted but not intended, Intended that you be friends forever. We should appreciate each smile, Smile that turns into laughter, Laughter that makes our life bearable, Bearable when they are gone. Today all I have are photos, Photos of you, You with a kind heart and soul, Soul that I now pray for. May you find rest, Rest till we meet again, Again in eternity, Eternity in God’s light.