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Showing posts from November, 2016

5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...

My Young Prince

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I look at him sleeping, Sleeping calm and peaceful, Peaceful he is not, Not quiet and relaxed, Relaxed but likes to terrorise, Terrorize the sister, Sister who is older than him. He is a wonder, Wonder to watch, Watch him crawl by, By how he likes to try, Try to stand and fall, Fall he dislikes, Dislikes when he cannot walk. He has learnt to talk, Talk by childish chatter, Chattering he loves, Loves to make noises, Noises that pronounce, Pronounce how young, Young and cute he is. He calls to me now, Now he is up and work starts, Start by making a meal, Meal that he chooses, Chooses to eat calmly, Calmly or disturb, Disturb he loves moreso porridge. Porridge they hate i wonder why, Why it is the most nutritious, Nutritious to eat and grow, Grow every step , Step by step daily, Daily and always, Always i pray for them.