5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...
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 #My Dress My Choice
She clung to herself as they shouted
A tear dropped to the ground as they jeered at her
A man slapped her hand on her back and she stumbled forward
She hit the ground fast and her cheek felt the hard gravel

She tasted sand in her mouth
Irritating her soul to the core
A woman came forth thrust a khanga in her hand.
That’s when her shame washed away.

How barbaric and backward this society was
How men fought back at the disappoints of a system
A system that has rendered them jobless and
At the mercy of their crude actions.

How I chose to dress is for me
It’s a portrayal of who I am
How I choose to walk is for me
A portrayal of my freedom

As she walked away she felt a relief,
A rush of spirit and breathed freely,
Never caring that the khanga clang so close
Disappointed but with hope of a proper society




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