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Showing posts from June, 2017

5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...
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"TRADITION CALLS"

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1 It was morning again, The bird’s rhythmic sounds rent the air, The crowing of the cock woke the humans, Grandma was out milking. I was getting up when I saw it, I screamt out of sheer anguish, Grandpa called after me, Mamma ran to my room. I stared at her perplexed, She saw it then and smiled, She looked so happy, You are now a woman!. I was confused, I felt dirty, I could not hold back the tears, Her words resounded, “She is now ready!” Grandma sang that day, Mamma laughed all day, Grandpa drank Chang’aa over and over, Pappa roasted the meat in the afternoon. I heard them whisper, He was coming at last, To get that which he had promised, I kept to my room. Visitors filled our homestead, The party began, Everyone danced and sang to the music, I remained in my room distraught. Mamma came after me, My favourite Cousin Joy at her side,...
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Lifestyle Diseases in Teenagers

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   By Rosyline Gechemba N. It is ridiculous how teenagers are succumbing to lifestyle diseases in their hay years. Teenagers are supposed to be energetic, passionate, rowdy, intelligent and all those good qualities. However, some are just bored, sullen, tired and fed up with life that all they can do is watch TV all day. It is pretty sad to look at the statistics, to know that a teenager is going to die because he was too exhausted to exercise or live a healthy life. Causes of Lifestyle Diseases Type 2 diabetes,  cancer, heart diseases and obesity are some of the common lifestyle diseases that have emerged in recent years. These diseases are brought about by the lack of exercise, poor diet, lack of sleep and behavioral factors such as unsafe environment and stress and poor living conditions at home. Lifestyle diseases are preventable diseases and should not be the cause of worry in many countries. One would think that with the advancement in technology ...
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