Posts

Showing posts from February, 2025

5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...

DOWN MEMORY LANE-

Image
Yesterday was World Radio Day-13th Feb,this day right here brings fresh memories of my first real job though an attachment at Baraka FM in Mombasa.Back in 2008, it was extremely difficult to get a job or an internship for that matter at such a prestigious radio station.So I approached a certain KTN journalist- Ngumbao who owed me a favor.May God rest his soul. You see, Ngumbao came to Airport View Academy to interview students who had passed in KCPE.While talking to me he asked what I wanted to be.For those who know me, know that from an early age I had it all figured out,I wanted to be a journalist.He said to me casually- if you ever need help ,come see me.So when I was required to be attached, I went to collect on that favor.Since that was like eight years before, Ngumbao did not remember but he said -why not.He called up his friend Mwangi who was the big boss at Baraka Fm and asked for a favor.You see....this girl right here received a call."Come report on Monday". ...