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Showing posts from December, 2018

5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...
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LINDA’S CLUMSINESS

She sat staring into oblivion for such a long time that she did not hear him come in. He sat in the darkness with her, not daring to talk as she was in a lousy mood. She felt something move and glanced just for a while and saw his silhouette. She did not speak up, but sank back into her thoughts. He decided then that the best action was to walk away and that’s what he did. He went into their bedroom and jumped into bed. Linda was a hard person to please. She was always concerned about her image and what people would say that it affected her relationship with her friends and family. On this occasion, she was unhappy because her husband had forgotten to attend her birthday party. She had to lie to her friends that he was out of town to avoid the questions and the glances. Mark had tried to explain to her that he had a deadline to beat and that it escaped his mind that she had a party organized. The minute he remembered he had rushed home only to find the last of their friend pull awa...
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Bitcoin

There has been a lot of hullabaloo about bitcoin in recent times, but what exactly is it and what does it do? This article will shed light on that. Invention Bitcoin was created in 2009 by a group of people going by the name Satoshi Nakamoto. It is a peer-to peer payment system that allows cross-border transactions and is not controlled by any government. How can you use it? If you are a person who loves to travel, then bitcoin comes in handy as one can use it to book a hotel using Expedia. One can buy anything using bitcoin be it games, books or machinery among others. You can also pay your bills using it, which sounds all much fun. If you are a person who does business with international companies, then it helps to make your payments cheap as it does not undergo any regulation. For small businesses, bitcoin comes in handy as it does not have credit card fees. You can buy bitcoins as an investment and use it later on when the value is high. Not every compan...
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