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Showing posts from May, 2018

5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...
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TRAUMA

DAY ONE I will never forget the day it happened. It will forever be etched in mind as the day I almost had my last breath. I was perplexed by how easily one can go from one world to the next. With no preparation at all. It is those accidents that leave you questioning what really happened?. I remember that I was really happy this day. I had just accomplished something great in my life and was glad that I could move to the next milestone. I was with my husband and his brother and decided that we will alight just before our stage to meet two of their sister. I was the second to alight and because the space between the bus and the pavement was very narrow I decided the best move would be to jump to the other side of the trench. That was the last decision I made that day since the next thing I heard was a big thud followed by my own cry of anguish. I was disoriented, felt dizzy and could not lift myself up. I was pulled up by two strong hands; I felt one as that of my husband and ano...
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