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Showing posts from March, 2018

5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...
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Struggling to Survive

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Mark was too bright for his age and the admiration of many. He had that sweet smile that made you smile for no apparent reason when you saw him. He was the kind of a boy that lit the room when he walked in. Therefore, he was loved and adored by many. It was a great shock to us when we learnt that he was sick, he had been diagnosed with Leukemia, cancer of the blood. He was too young to be sick, to have to endure the pain and anguish of the unknown, but he was strong and maintained his composure in front of people. I know this young soul inside out as I was selected to counsel him. I remember the first time I met him; he came in with his class teacher Mrs.Kebaya. She said that he needed help to manage his pain and school work pressure. So I sat down with him, he remained calm as I took out my pen and notebook. Occasionally his eyes would roam through the room, admiring the antic. So when I was ready I looked up and there he was smiling with no signs of depression at all. I asked him w...
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Analysis of Born a Crime by Trevor Noah

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Born a crime is an intriguing memoir by Trevor Noah that brings to the fore his childhood memories at the time of apartheid in South Africa. The title of the book is derived from the circumstances of his birth as Noah was a product of, Patricia, a black mother and Robert, a white father. In South Africa at that particular time, it was a crime for the natives to have sex with whites and the offense was punishable by a five-year jail term. Noah writes an immaculate piece about his childhood, but centers upon his reverence for his mother whom he says was rebellious and willing to succeed no matter the circumstances. Th essay will analyze the character of Noah's mother and her tribe's cultural practices and values, through three themes namely; racial inequality, religion and parental responsibility. Born a crime is a poignant and humorous book about a mischievous boy who struggles to find his identity in a world where he is regarded as a crime. It is a story about his relatio...
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