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Showing posts from February, 2018

5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...
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Building My Spirituality

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I must confess before I joined CWA , I was very skeptical. I was the youngest in the group and felt misplaced. But then it was the only group I could join because compared to the youth it was closer to home. The journey has only begun and am psyched up with where am headed as I believe in embracing my spirituality. So many women out there ask themselves the same question I asked myself,"Who is eligible to join"? A typical answer would be anyone who is married or has a husband, which is a refutable fact. A lot of us have grown up seeing CWA women as mature strong-minded women. Mmh!!!The perception might be true, but that does not answer the question. Anyone can join CWA as long as you are a woman above 18 years. The word CWA stands for Catholic Women Association. So don't limit yourself for a chance to learn from other women. Join CWA in your local Catholic church and strengthen your spirituality.You are what they are looking for regardless of your situation. God kno...
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