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Showing posts from November, 2017

5 Lessons I Learned Working as a Customer Care Agent: Real Insights

    Early in my customer service journey, I got a chance to work at a prestigious call center in Westlands . I must say that I  was destined for this job as I was interviewed via phone and landed it immediately.  This  reminds me of the importance of creating meaningful relationships. You see, a friend I had gone to college with had volunteered my contacts and informed me that I will be contacted.  I had a lot going on as a first time mum and missed the first call.  This friend called me and informed me that I would be contacted again and to keep my phone close. Just like that, I passed the interview done in Kiswahili and reported for my first corporate job as a call center agent . My entry into the customer care world helped me to harness skills in empathy , communication and problem solving . If you are planning to venture into this field, here are five lessons i learned working as a customercare agent that will help you. 1. Always be prepared ...

SPECIAL DEDICATION TO DAD

               I must confess growing up was tough under the umbrella of my dad. We called him Dad, but he was referred to as Mzee Nyakenyanya, the tough man. He is a disciplinarian by nature so you can imagine what paraphernalia he had for discipline. A bamboo stick hidden behind his bedroom door. My elder sister was brave and could try to wrestle when the lashes came down, but not me. I hated being caned and preferred to be the humble obedient girl. Sometimes I look back to how he shaped us and smile because without his strong principals we will not have made it to who we are.           He has four girls ...that meant molding each one of us to become unique and responsible at the same time. He had no worries about my big brother and the last born for after all they were men and were required to be strong and protective of their sisters. We loved to play, but we had to do it focused on the time. You see, time was what...